📜 Before You Place Your Order

lunavpvp™ · Terms of Purchase
Last Updated: October 15, 2026

These terms explain how purchases from lunavpvp™ are handled, including product selection, payments, fulfillment, returns, and customer support.

lunavpvp™ is operated by Suzhou Zaishengling Network Technology Co., Ltd. By placing an order, you agree to these terms and the related policies applicable to your purchase.

🧰 Understand the Tool You Select

Review the individual product listing before ordering. Relevant information may include:

✓ Dimensions and working capacity
✓ Materials and construction
✓ Adjustment ranges and compatibility
✓ Included components and quantities
✓ Price and available options

For clamps, drilling jigs, cutting tools, and workbenches, check that the stated specifications suit your material and setup. Similar-looking components are not necessarily interchangeable.

Images may include demonstration materials or accessories. Only items expressly listed in the package contents are included.

Minor differences in displayed color or texture can result from photography, screen settings, or normal material variations. This does not limit assistance for defective or materially misdescribed products.

🧾 What Happens After Checkout?

An order confirmation acknowledges receipt of your order request. Payment, stock, security, and fulfillment checks may still be required before dispatch.

Review Area	What We Check
Payment	Authorization and transaction status
Availability	Stock for the items ordered
Security	Potential unauthorized or fraudulent activity
Fulfillment	Delivery information and shipping arrangements

We may need to cancel an order because of payment failure, unavailable inventory, suspected fraud, a material listing error, legal requirements, or an inability to fulfill it.

If an order is canceled, we will notify you and refund any payment collected for the canceled portion. We will not substitute a materially different item or charge a higher price without your agreement.

💳 Prices, Payments & Offers

Check the Total Before Paying

Checkout displays the applicable product prices, shipping charges, discounts, taxes, currency, and final amount.

By submitting payment, you confirm that your payment information is accurate and that you are authorized to use the selected method.

Your bank, card issuer, or payment provider may apply separate currency conversion or transaction fees under its own terms.

🎟️ Promotional Conditions

Discount codes, bundles, and limited-time offers follow the conditions displayed with each promotion. These may include:

• Expiration dates.

• Eligible products or customers.

• Minimum purchase amounts.

• Usage limits.

• Restrictions on combining offers.

Apply any eligible code before paying and confirm that the discount appears in your total.

🚚 Preparation & Delivery

Stage	Estimated Time
Standard preparation	2–4 business days after payment confirmation and order verification
Peak-period preparation	Up to 5 business days during holidays, promotions, or increased demand
Standard U.S. transit	10–15 business days after dispatch for eligible destinations

Preparation time is additional to shipping transit. Delivery estimates are not guaranteed arrival dates and may be affected by carrier operations, weather, customs checks, or transportation disruptions.

Available shipping methods and charges appear at checkout before payment. See our Shipping & Delivery Policy for fulfillment information, tracking, and assistance with delayed or missing parcels.

🔄 Changes & Cancellation Requests

Contact service@lunavpvp.com promptly if you need to correct information, change an item, or cancel your order.

We will try to assist before fulfillment begins. Once processing, packing, or dispatch preparation starts, changes or cancellation may no longer be possible.

No cancellation fee applies to orders successfully canceled before fulfillment.

If an order cannot be stopped, eligible products may still be considered for return under our Return & Refund Policy.

↩️ Return & Refund Essentials

Eligible returns may be requested within 30 calendar days after confirmed delivery.

Contact us before shipping anything back. Following review and approval, we will provide the correct return destination and instructions.

Return Circumstance	General Cost Responsibility
Change of mind, preference, or incorrect selection	The customer pays return shipping. Original delivery charges are generally nonrefundable unless required by applicable law.
Confirmed product issue attributable to us	We cover necessary return shipping and additional costs required to resolve the confirmed issue.

After an approved return is received, inspected, and accepted, refunds are generally processed within 5–10 business days to the original payment method. Your payment provider may require additional time to post the credit.

Our Return & Refund Policy provides the full eligibility requirements, exclusions, exchange arrangements, and refund procedure.

🛠️ Problems With an Item

Contact us promptly if your purchase arrives damaged, defective, incorrect, incomplete, or materially different from its description.

Please provide:

✓ Order number and product name
✓ A brief explanation of the issue
✓ Relevant photographs of the item and packaging
✓ Video where helpful and safe to provide

For tool sets and jig kits, identify the affected or missing component.

Depending on the circumstances, we may arrange a replacement, reshipment, refund, or return. Customers will not bear necessary additional costs arising from a confirmed issue attributable to us.

📐 Setup & Intended Use

Use products according to their supplied instructions, intended purpose, and stated operating limits.

Before starting a task:

• Confirm the tool’s capacity and compatibility.

• Secure the workpiece and check adjustments.

• Inspect cutting edges, fasteners, handles, and moving parts.

• Use protective equipment appropriate to the task.

• Keep hands clear of cutting paths and pinch points.

Stop using a tool with a damaged, loose, or malfunctioning component. Do not operate an unsafe item to demonstrate a product concern.

Website descriptions do not replace the instructions supplied with the product.

⚖️ Consumer Rights & Responsibility

Nothing in these terms excludes or limits consumer rights, warranties, remedies, or liabilities that cannot lawfully be excluded or limited.

Any limitation of responsibility applies only to the extent permitted by applicable law and does not remove our obligations concerning defective, incorrect, or materially misdescribed goods.

📚 Related Policies & Future Updates

Read these terms alongside our:

🚚 Shipping & Delivery Policy
↩️ Return & Refund Policy
🔐 Privacy Policy
💳 Payment & Checkout Guide
🖥️ Website Guidelines

We may update these terms as our services, procedures, or applicable requirements change. Revised versions will appear on this page. Updates will not retrospectively reduce the rights attached to an existing purchase.

💬 Purchase Assistance

For product specifications, order details, payment questions, tracking, returns, or refunds:

✉️ Email: service@lunavpvp.com
☎️ Phone: +86 198 6470 8904

Include your order number for purchase-related requests. Never send full payment-card details, passwords, security codes, or verification codes.

🏢 Your Store Operator

lunavpvp™ is operated by Suzhou Zaishengling Network Technology Co., Ltd.

Business Information	Details
Brand Name	lunavpvp™
Legal Company Name	Suzhou Zaishengling Network Technology Co., Ltd.
Legal Representative	Hou Xiaonan
Customer Support Email	service@lunavpvp.com
Contact Number	+86 198 6470 8904

📍 Registered Business Address
Unit 239, 4th Floor, Building 3, Zone B, Shimao Canal City, No. 1155 Baodai West Road, Gusu District, Suzhou City, Jiangsu Province, China

This address identifies the operating company. Send returns only to the destination provided by our support team.

lunavpvp™ · Know the Specifications · Review Your Order · Stay Informed

Questions about your purchase? Contact service@lunavpvp.com.