LUNAVPVP™ · WOODWORKING ESSENTIALS

Return & Refund Policy

↩️ Returns & Resolutions

lunavpvp™ · Return and Refund Policy

Need to return a tool, report a missing component, or check a refund? This page explains the conditions, costs, and steps for after-purchase assistance.

📅 Key Dates at a Glance

Return Requests	Refund Processing
Request an eligible return within 30 calendar days after confirmed delivery.	Refunds are generally processed within 5–10 business days after an approved return is received, inspected, and accepted.

Your bank or payment provider may require additional time to post the funds.

📝 Begin With Your Order Details

Before shipping a return, email service@lunavpvp.com.

Please include:

✓ Order number
✓ Product name and the item you wish to return
✓ Reason for your request
✓ Relevant photos or video if reporting a product issue

For tool sets, drilling jigs, or assembly kits, identify any affected or missing component. Complete information helps us review your request and provide suitable instructions.

✅ Preparing an Eligible Return

For a standard return based on preference or change of mind, products should generally be:

Unused and in their original condition.
Free from damage, alterations, or signs of misuse.
Complete with supplied accessories, components, and storage cases where included.
Returned with original packaging when available.
Supported by valid purchase information.

Tools that have been sharpened, modified, or used may not qualify for a standard preference-based return.

These conditions do not restrict your rights concerning defective, incorrect, incomplete, or materially misdescribed products.

📦 Where to Send Your Item

Receive Instructions Before Shipping

Once your return request is reviewed and approved, we will provide:

📍 The designated return address
📋 Packing and shipping instructions
🧾 Any details needed to identify your return

Do not send products to our registered business address unless our team specifically directs you to do so. The company address is not automatically the return destination.

Sending a parcel before receiving instructions may delay its identification and processing. Pack tools securely and protect cutting edges to help prevent damage or injury during handling.

🛠️ Damaged, Faulty, or Incorrect Tools

Contact us promptly if your order arrives damaged, defective, incorrect, missing components, or materially different from its description.

Send your order number, an explanation, and clear photographs of the item and packaging. A short video may help demonstrate an issue where appropriate.

Stop using a tool with a damaged, loose, or malfunctioning component. Do not operate an unsafe tool to demonstrate a problem.

After review, an appropriate resolution may include:

✓ Replacement of an affected item or component
✓ Reshipment
✓ Refund
✓ Return arrangements

For confirmed issues attributable to lunavpvp™, you will not be responsible for necessary return shipping or additional costs required to resolve that issue.

🚚 Understanding Return Costs

Reason	Who Covers the Cost?
Change of mind, personal preference, incorrect selection, or item no longer needed	The customer generally pays return shipping. Original shipping charges are generally nonrefundable unless required by applicable law.
Confirmed damage, defect, incorrect item, missing components, or material description error attributable to us	We cover necessary return shipping and additional costs required to resolve the confirmed issue. Contact us for arrangements before sending the item.

Return shipping costs may vary with the parcel’s size, weight, destination, and carrier service. This is particularly relevant for workbenches and other larger items.

🚫 When Standard Returns May Be Restricted

Where applicable and clearly disclosed before purchase, restrictions may apply to:

Customized or personalized products.
Gift cards.
Items expressly identified as final sale.
Products damaged through misuse or unauthorized modification.

These restrictions apply only where relevant and do not remove consumer rights that cannot legally be excluded.

💳 How Refunds Are Handled

After receiving and inspecting an approved return, we will notify you of the outcome.

Accepted refunds are generally processed within 5–10 business days to the original payment method. Your bank, card issuer, or payment provider may take additional time to display the credit.

If the original payment method cannot receive the refund, we will work with the relevant provider to determine an available alternative.

⏳ Waiting for an Update?

Email us with your order number and return correspondence if you need to check the status of a return or refund.

🔄 Exchanges & Alternative Items

Exchange availability depends on inventory, the requested product, and the circumstances of your order.

If a direct exchange is unavailable, you may need to complete an approved return and place a new order. Our team will explain the applicable steps and any shipping arrangements before you proceed.

🛒 Changing or Canceling an Order

We will try to assist before fulfillment begins. Once processing, packing, or shipment preparation is underway—or the order has been dispatched—we may no longer be able to stop it.

No cancellation fee applies to orders successfully canceled before fulfillment.

If cancellation is unavailable, eligible products may still be considered for return under this policy.

💬 Contact Customer Care

Our team can assist with return requests, refund updates, exchanges, product concerns, and cancellation inquiries.

✉️ Email: service@lunavpvp.com
☎️ Phone: +86 198 6470 8904

Include your order number and keep related correspondence in the same email thread so we can follow your request.

🏢 Store Operator

lunavpvp™ is operated by Suzhou Zaishengling Network Technology Co., Ltd.

Business Information	Details
Brand Name	lunavpvp™
Legal Company Name	Suzhou Zaishengling Network Technology Co., Ltd.
Legal Representative	Hou Xiaonan
Customer Support Email	service@lunavpvp.com
Contact Number	+86 198 6470 8904

📍 Registered Business Address
Unit 239, 4th Floor, Building 3, Zone B, Shimao Canal City, No. 1155 Baodai West Road, Gusu District, Suzhou City, Jiangsu Province, China

Your applicable statutory consumer rights remain unaffected by this policy.