🔐 Your Information, Explained

lunavpvp™ · Privacy Policy

This policy describes how lunavpvp™, operated by Suzhou Zaishengling Network Technology Co., Ltd., handles personal information when you browse our woodworking collection, place an order, contact customer care, or use our website.

It explains the information involved, why we use it, when it may be shared, and how to contact us about your privacy choices.

🧾 Information Connected to Your Visit

The information we collect depends on how you interact with our store. It may come directly from you, automatically through website technologies, or from providers supporting payments and delivery.

Information Type	Examples
Contact & Delivery Details	Name, email address, telephone number, billing address, and shipping address
Purchase Records	Order number, selected tools, quantities, transaction status, shipment details, returns, and refunds
Customer Correspondence	Questions, messages, and photos or videos submitted for product or order assistance
Device & Browsing Information	IP address, browser type, device details, cookie identifiers, and activity on the website

When submitting images for a tool or component issue, avoid including unrelated personal information in the background.

💳 Payment Details

Shopify and the payment providers available at checkout process the information needed to complete transactions. We receive payment status and related order information to manage your purchase and assist with inquiries.

Do not send full card numbers, security codes, passwords, or verification codes to customer support.

⚙️ Why We Use Information

We process personal information for purposes connected with running the store and serving customers.

Complete Your Purchase
Confirm payments, prepare orders, arrange delivery, and send shipment updates.

Provide Customer Care
Answer product questions, investigate order concerns, and manage returns, replacements, refunds, or disputes.

Operate & Improve the Website
Support carts and checkout, remember preferences, understand website activity, and identify technical problems.

Protect Customers & Services
Detect suspected fraud, investigate unauthorized activity, and maintain website security.

Meet Applicable Obligations
Maintain necessary business records and respond to lawful requests.

Send Relevant Communications
Provide service messages and, where permitted and consistent with your choices, promotional emails.

🍪 Cookies & Similar Technologies

Website technologies may support:

✓ Essential store and checkout functions
✓ Saved preferences and shopping settings
✓ Security and fraud prevention
✓ Analytics and service improvements

You can manage cookies through available website controls and your browser settings. Where required, optional technologies are subject to consent.

Restricting certain cookies may affect features such as your cart, saved preferences, or checkout.

🔗 Who May Receive Information?

We share relevant information with providers that help deliver our services.

Provider Category	Purpose
E-commerce platforms	Website hosting, checkout, and order administration
Payment services	Transaction processing, verification, and refunds
Shipping & fulfillment partners	Order preparation, transportation, and delivery
Communication services	Customer correspondence and permitted email communications
Analytics & security providers	Website measurement, technical support, and protection

Information may also be disclosed where necessary to comply with applicable law, respond to lawful requests, investigate fraud, or protect rights.

The information involved depends on the service being performed and the purpose of the disclosure.

🛍️ Shopify & External Services

Our store uses Shopify to support website operations and online purchases. Shopify and relevant payment services may process information under their own privacy notices, depending on their role.

Our website may also contain external links or integrations. When you interact directly with another provider, review its privacy policy and terms to understand its practices.

🗂️ How Long Information Is Kept

We retain personal information for as long as reasonably necessary for the purposes described in this policy.

Relevant considerations include:

• Completing orders and providing after-sales assistance.

• Maintaining accounting and transaction records.

• Handling disputes, returns, and refunds.

• Preventing fraud and protecting services.

• Meeting applicable recordkeeping requirements.

Retention periods vary by information type, purpose, and legal obligation.

🌎 Processing Across Countries

Our operating company is based in China, and the platforms and service providers supporting our store may process or store information in other countries.

Where required, we use applicable safeguards for international transfers. The countries involved depend on the services used to support your interaction with us.

🧑💻 Your Privacy Choices

Depending on your location and applicable law, you may have rights to:

🔍 Request access to your information
✏️ Correct inaccurate details
🗑️ Request deletion
📋 Obtain a copy or request portability
⚙️ Restrict or object to certain processing
🔔 Withdraw consent where processing relies on consent

Where applicable, you may also have rights to opt out of certain data uses, including sale, sharing, or targeted advertising as defined by relevant law.

Submit a Request

Email service@lunavpvp.com and describe the right you wish to exercise.

We may request information needed to verify your identity or authority to act for another person. We will respond within applicable legal time limits. Some requests may be subject to exceptions, including required retention of transaction records.

You may also raise a concern with the relevant privacy authority where that right applies.

💌 Managing Email Messages

If you receive promotional emails, use the unsubscribe option in those messages to stop future marketing communications.

Necessary service messages may continue, including:

Order Confirmations · Payment Notices · Shipping Updates · Return Information · Support Replies

Unsubscribing from marketing does not prevent us from communicating about an existing purchase or support request.

🛡️ Protecting Personal Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

No electronic transmission or storage system can guarantee complete security. Share information through the appropriate checkout or support channels and avoid sending unnecessary sensitive details.

🧸 Children’s Information

Our store is not directed to children. We do not knowingly collect children’s personal information in violation of applicable law.

If you believe a child has submitted personal information improperly, contact us so we can review the situation and take appropriate action.

🔄 Changes to This Policy

We may revise this policy when our services, technology, information practices, or applicable requirements change.

The updated policy will be published on this page, with additional notice where required.

💬 Privacy Questions & Requests

For questions about this policy or how your information is handled:

✉️ Email: service@lunavpvp.com
☎️ Telephone: +86 198 6470 8904

Describe your concern and provide only the information needed to identify the relevant interaction. For an order-related request, include your order number where available.

🏢 Responsible Company

lunavpvp™ is operated by Suzhou Zaishengling Network Technology Co., Ltd., which is responsible for the personal information handled in connection with the store as described in this policy.

Business Information	Details
Brand Name	lunavpvp™
Legal Company Name	Suzhou Zaishengling Network Technology Co., Ltd.
Legal Representative	Hou Xiaonan
Privacy & Customer Support Email	service@lunavpvp.com
Contact Number	+86 198 6470 8904

📍 Registered Business Address
Unit 239, 4th Floor, Building 3, Zone B, Shimao Canal City, No. 1155 Baodai West Road, Gusu District, Suzhou City, Jiangsu Province, China

lunavpvp™ · Clear Information · Privacy Choices · Customer Care

Contact service@lunavpvp.com for privacy assistance.