LUNAVPVP™ · WOODWORKING ESSENTIALS

Shipping Policy

🚚 From Our Store to Your Workshop

lunavpvp™ · Shipping & Delivery Guide

Ordered tools for your next project? Here is how order preparation, delivery estimates, tracking, and shipment assistance work.

For questions about an existing shipment, contact service@lunavpvp.com with your order number.

📦 Know Your Order Timeline

Stage	Estimated Time
Standard order preparation	2–4 business days after payment confirmation and order verification
Preparation during busy periods	Up to 5 business days during holidays, promotions, or increased demand
Standard shipping to eligible U.S. destinations	10–15 business days after dispatch

Preparation and transit are separate stages. Shipping time starts when your order is dispatched, rather than when payment is submitted.

Delivery estimates are not guaranteed arrival dates. Weather, carrier schedules, destination, seasonal volume, customs checks where applicable, and transportation disruptions may affect arrival.

🧾 Shipping Options & Charges

Available shipping services and their charges appear at checkout before payment.

Costs may depend on:

✓ Delivery destination
✓ The items and quantities ordered
✓ Available shipping methods
✓ Carrier service availability

Review your shipping address, selected service, and final total before completing your purchase. Shipping availability is determined at checkout.

🏭 Fulfillment & Parcel Arrangements

Orders may be dispatched from different fulfillment locations according to stock availability, inventory placement, destination, and shipping arrangements.

The origin shown on your parcel may differ from our registered business address. Our company address identifies the store operator and does not establish the dispatch location for every product.

An order containing several tools or accessories may arrive in separate parcels. Where available, separate tracking details will be provided for each shipment.

🛰️ Find Your Tracking Details

After dispatch, tracking information will normally be sent to the email address used at checkout once it becomes available.

Allow time for the carrier to collect and scan the parcel. The first tracking event may appear after your shipping notification, and updates may pause between handling locations.

🏠 Correcting a Delivery Address

Notice a mistake in your shipping details? Email service@lunavpvp.com as soon as possible.

Include your order number and the complete corrected address. We will try to assist before fulfillment begins, but changes may no longer be possible once processing, packing, or shipment preparation is underway.

⏳ When a Shipment Takes Longer

If tracking remains unchanged for an extended period or your order exceeds the estimated delivery window, contact us with:

Order number
Tracking number
Delivery address and a brief description of the concern

We will review the shipment records, investigate with the relevant delivery partner, and explain the next steps. Some investigations require additional carrier confirmation.

📦 Suspected Lost Parcel

If a parcel appears lost in transit, our team will investigate and work toward an appropriate resolution.

Depending on the findings, this may include a replacement, reshipment, refund, or other suitable assistance.

📬 Tracking Says “Delivered”?

If you cannot locate a parcel marked as delivered, check:

📮 Mailbox, parcel locker, or designated delivery area
🚪 Entrance, doorstep, or sheltered locations
🏢 Building reception or mailroom
👥 Household members who may have accepted it
🏘️ Nearby locations where it may have been left

If the package remains missing, send us your order and tracking details. We will review the delivery information and help determine the appropriate next step.

🛠️ Check Your Items on Arrival

Damaged · Defective · Incorrect · Incomplete · Materially Different From Its Description

Please provide your order number, an explanation, and relevant photos of the item, packaging, and affected components. A short video may help demonstrate an issue where appropriate.

For tool sets and jig kits, identify the specific missing or incorrect component so we can assess the request accurately.

Do not operate a tool with a damaged, loose, or malfunctioning part to demonstrate a problem.

After review, assistance may include replacement, reshipment, refund, or return arrangements. If a return is required, we will provide the destination and instructions before you send anything back.

🌎 Cross-Border Deliveries

For international destinations supported at checkout, local authorities or carriers may assess:

Import duties or taxes.
Customs clearance charges.
Brokerage or other local fees.

Unless included or otherwise stated at checkout, these charges may be payable by the recipient. Customs processing may also affect delivery timing.

💬 Delivery Assistance

Your Question	What to Include
Address correction	Order number and complete corrected address
Tracking or delivery delay	Order number, tracking number, and delivery details
Missing parcel	Order number and the latest tracking status
Damaged, incorrect, or missing item	Order number, item details, and relevant photos

✉️ Customer Support: service@lunavpvp.com
☎️ Contact Number: +86 198 6470 8904

Keep related correspondence in the same email thread so our team can follow the details of your request.

🏢 Store & Company Information

lunavpvp™ is operated by Suzhou Zaishengling Network Technology Co., Ltd.

Business Information	Details
Brand Name	lunavpvp™
Legal Company Name	Suzhou Zaishengling Network Technology Co., Ltd.
Legal Representative	Hou Xiaonan
Customer Support Email	service@lunavpvp.com
Contact Number	+86 198 6470 8904

📍 Registered Business Address
Unit 239, 4th Floor, Building 3, Zone B, Shimao Canal City, No. 1155 Baodai West Road, Gusu District, Suzhou City, Jiangsu Province, China